Katawud Village & Kottages takes pride in the quality and value of our products and services, and we appreciate having you as a customer. If you notice an issue with your order, please send us an email at info@katawudvillage.com, with the best contact information for you, and the relevant information about the order. One of our customer service agents will contact you about the issue.

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to your address (if and as applicable).

 

Katawud Village & Kottages does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

Notification for EU consumers - According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Katawud Villages & Kottages reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.