Katawud Village & Kottages takes pride in the quality and value of our products and services, and we appreciate having you as a customer. If you notice an issue with your reservation or order, please send us an email at info@katawudvillage.com, with the best contact information for you, and the relevant information about the purchase. One of our customer service agents will contact you about the issue.

 

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one (1) to two (2) business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy from a third party.

 

What CAN be Refunded

• Some tours and accommodations may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour/accommodation package as a substitute. Should this occur, it would be under very rare circumstances.

• Please note that the tour/accommodation or product substitute chosen by the traveler may be more expensive than the original tour/accommodation or product and therefore may be subject to an additional cost.

• Any additional refunds based on extenuating circumstances will depend on the specific tour/accommodation package or product.

 

What CANNOT be Refunded

• All accommodation and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

• No refund will be given for any portions of the tour/accommodation unused by the traveler after tour departure regardless of circumstances.

• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

• Tours/accommodation extensions and Instant Confirmation products (special events, performances, etc.) cannot be exchanged or refunded once confirmed.

 

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the tour/accommodation booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour/accommodation prior to booking.

 

Cancellation Made Within                                           Refund Policy

6 days prior to departure                                            Non-refundable
7-15 Days Prior to Departure Date                             50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date                           75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date                  100% of total purchase amount can be refunded

 

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

• If a tour is scheduled to depart within the next six (6) days, we will not change a traveler's departure date and will not offer a refund.

• All cancellations must be made directly with Katawud Village & Kottages, not with tour or accommodation providers.

• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

 

How to Cancel a Reservation

We will process your cancellation/refund request within one (1) to seven (7) business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

 

• Cancellation must be made by filling out and signing the Katawud Village & Kottages Cancellation Request Form. Please explain why you are requesting a cancellation. Please fill in the Cancellation Request Form here.

 

Amendment Fees

Any changes made to a reservation after successfully submitting the order online and seven (7) days before the tour departs for single day and twenty-four (24) days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one (1) to two (2) business days. The following constitute as an amendment to a tour:

 

• Changing departure date

• Changing pick up time or location

• Changing tour

• Changing guest name

• Changing itinerary

• Removing / Replacing a guest

• Adding / Replacing a guest

 

• The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.

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